Microsoft Dynamics 365

Dynamics 365 Overview


Evolve your business on your terms

Microsoft Dynamics 365 is the next generation of intelligent business applications in the cloud. Dynamics 365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business functions, including Sales, Customer Service, Field Service, Operations, Marketing, Project Service Automation and Financials. Designed to be personalized, enable greater productivity, deliver deeper insights and adapt to business needs, Dynamics 365 applications help businesses accelerate digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow.

Dynamics 365 will enable you to :

Increases your ability to differentiate from the competition by providing the capability to deliver a deeper level of vertical and business process expertise.

Deepen your customer relationships by selling more complete solutions.

Increases your discoverability with the largest community of prospective customers through our diverse Partner community, simplified business models and AppSource.

Introduction Video

One plateform fully integrate, increasing your productivity

Apps that work together seamlessly in the cloud

Dynamics 365 is offered in a module-based approach that allows you to start small and grow your platform according to your needs or in business plan including a set of modules allowing you to save money. Each application solves real problems and offers an added value. However, by combining them, you will have the efficiency and opportunity to transform your business.


Sell more, faster with Dynamics 365 for Sales. It brings digital intelligence into each deal, so you can predict customer needs—and meet them with personal attention that builds relationships and revenue.

Turn relationships into revenue

Video of Outlook integration

Monitor and leverage your sent emails with Dynamics 365

Email engagement is part of the new Relationship Insights Suite for Dynamics 365 and empowers you to plan your strategy, choose your next steps, and examine your results.

Customer service

Offer world-class customer service that leads to loyalty. Dynamics 365 for Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service.

Earn customers for life

Case Management

Customer service App

Field Service: Master the service call

Turn service calls into a strategic advantage with Dynamics 365 for Field Service. It provides everything your teams need—from optimized scheduling to predictive maintenance.

Reactive to proactive

Universal ressource scheduling

Resource scheduling optimization

Project Service Automation: Profit from your projects

Run your project-based business more productively and profitably using Dynamics 365 for Project Service Automation. It helps you successfully manage your projects—and satisfy your clients.

Deliver projects on time and budget

Integrate with Office 365

Business Central

* Previously Finance and Operations, Business Edition

Get a complete business and financial management solution for small, medium-sized businesses with Essentials and a complete Entreprise (ERP) solution with Premium. Dynamics 365 Business Central makes ordering, selling, invoicing, and reporting easier—starting on day one and scale up to enterprise resource planning in future.


Reporting and analytics

Purchasing and inventory

Simplified billing

Simplified billing Like for all the other services offered by DANSLENUAGE.QUEBEC, ordering your access Azure by us means you will be invoiced monthly on a single invoice, with all your other services with us.

Services offering

DANSLENUAGE.QUEBEC offers the following services to help customers leverage the power of Dynamics 365:

Business needs process analytics



Quick Start-up Offer

Sales optimization for business; Analysis and Coaching. (By an industry specialist)

Dynamics 365 competitive solution migration

On-premise application integration

Custom development


Technical support

Help to find available grants for your digital transformation project.

Licences sales and activation

Youtube Channel

DANSLENUAGE.QUEBEC offer training capsules with useful tips to help you get the most out of Dynamics 365. The videos are presented in a very intuitive way for all Microsoft product’s users as well as administrators. Enjoy!

Customer testimonials

Dynamics 365 connect building data with service technicians

The Seattle-based contractor not only designs and builds energy-efficient buildings, but it also ensures that they stay that way through post-build optimization services with Dynamics 365 Connected IoT Field Services.

Air conditioner Break and Fix with Dynamics 365 Field Services

KPI on the break and fix operation provides huge return on investment.

The Road to Rapid Growth

See how Cloud SaaS is enabling leaders and entrepreneurs from fast-growing companies.

Complementary solution for Dynamics 365


Email Marketing and Marketing Automation for Dynamics 365

Easy-to-Use Marketing Solution

Marketers can create emails, web forms, surveys, nurture campaigns, and more with intuitive drag-and-drop functionality

Natively Built into Dynamics CRM

ClickDimensions is fully embedded in Microsoft CRM – features are accessed through the CRM interface and data is stored in your CRM database

Training and Support Included

Help, training and support is included at no additional cost, including personal assistance, live and recorded training, help sites, and more

Interesting Videos

Microsoft Dynamics 365 Layout

Bring physical designs from concept to completion with confidence. Import 3D models to experience room layouts as holograms in the physical world or in virtual reality. Share your vision with stakeholders and easily edit layouts in real-world scale, so you can make better decisions before you build.

Microsoft Dynamics 365 Remote Assist

Reinvented support for users with Field Service, Remote Assist, and Microsoft HoloLens.

A platform for the future

Dynamics 365 is a powerful, modern business app platform in the cloud. It’s development tools increase productivity for app builders by letting them focus on business ideas, while Microsoft does the rest.

Track customer assets better

Keep better track of your customers’ equipment and assets with field service capabilities for Microsoft Dynamics 365. See the assets a particular customer has, or a snapshot of all assets sold and serviced by your organization. Let field service reps associate customer assets to work orders, to enable automatic tracking of the assets they use or sell in the field. Give the back office an accurate view of customer service history and returns. With field service, you can reassure your customers their valuable assets are always in good hands.

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