service offer
The Support of a Specialized Team
DANSLENUAGE.QUEBEC offers you the expertise of a team specialized in the deployment and integration of Microsoft Dynamics 365. No matter the size of your business, we will help you make the most of all of the platform's capabilities.
- Migration from a competing solution to Dynamics 365
- Business needs process analytics
- Demonstration
- Deployment
- Sales optimization for business; analysis and coaching from an industry specialist
- Quick start offer
- Licences sales and activation
- Custom development
- Training
- Technical support
- Help to find available grants for your digital transformation project
- On-premise application integration
Information
Commercial Applications to Promote the Digital Transformation of Your Business
Microsoft Dynamics 365 is the next generation of smart cloud business applications. Dynamics 365 unifies CRM and ERP capabilities by delivering new purpose-built applications to help manage specific business functions, including Sales, Customer Service, Field Service, Operations, Marketing, Project Service Automation and Finance. Designed for customization, they enable greater productivity, deliver deeper insights and adapt to your business needs. Dynamics 365 applications help businesses accelerate digital transformation to meet the changing needs of customers and capture the new business opportunities of tomorrow.
Dynamics 365 Drives Your Business Growth
- Increase in competitiveness and productivity
- Business process improvement
- Enrichment of customer relationships
- Automation of everyday tasks
- Integration with Microsoft 365 products and services
- Improved customer retention through comprehensive tracking of your interactions
Apps That Work Together, Seamlessly, in the Cloud
Dynamics 365 has been built to evolve with your business. Its structure by module allows you to start small, only with the applications you really need. When the time comes, you will be able to make your application platform grow by adding complementary modules or through the cost-effective Enterprise plan.
Operating synergistically, every module handles a portion of the real issues faced by modern businesses. Through the combination of several modules, you will significantly improve your efficacy and you will adapt your business to handle the new challenges of the digital era.
Sales
Copilot et Dynamics 365 Sales
What's new november 2023
Copilot in Microsoft Viva Sales
Meet the Dynamics 365 Sales Accelerator
Understand Your Customers and Build Stronger Relationships
Monitor and Leverage Your Sent Emails With Dynamics 365
Customer Service
Microsoft Copilot for Service
Copilot dans Microsoft Dynamics 365 for Customer Service
Copilot in Microsoft Dynamics 365 for Customer Service – Example with a chat conversation
Copilot in Microsoft Dynamics 365 for Customer Service – Example with email communication
Improve Agent Productivity With Process Automation Tools
Personalize Customer Service With Omnichannel Engagement
Create Your Own Customer Service Bot With Power Virtual Agents
Dynamics 365 helps you improve the services provided to your customers! Thanks to the platform, you will respond more quickly to requests and will be able to better inform your customers, no matter the channel used. Facilitate your interventions and equip your work teams to guarantee a higher satisfaction rate thanks to the Customer Service module of Dynamics 365!
Field Service
Turn service calls into strategic advantage with Dynamics 365 Field Service. This solution provides everything your work teams need to deliver the services promised to a customer, from optimized planification to predictive maintenance. Make sure you have the right ressource available for the right need at the right time!
We integrate Field Service with Dynamics 365 Business Central for the invoicing of services performed and parts used during interventions. We offer a complete platform from planning to execution and invoicing!
Copilot in Dynamics 365 Field Service – Helping your frontline deliver exceptional service
Streamlining work order management with Dynamics 365 Field Service
Deliver exceptional service experience for customers – Field Service
Predictive Maintenance
Universal Ressource Scheduling
Marketing - Customer insight
Copilot pour Customer Insight
CSU San Marcos prioritizes the student lifecycle journey with Dynamics 365 Customer Insights
Personalize Customer Experiences With AI
Engage Your Customers in Real Time
The ultimate 360-degree view of your customer with Dynamics 365 Customer Insights
Business Central
* Previously Finance and Operations, Business Edition
Get a complete business and financial management solution for SMBs with Essentials, and a complete ERP solution with Premium. Dynamics 365 Business Central makes ordering, selling, invoicing, and reporting easier, quicker and more efficient. Start using it now and scale it up as your business grows.
Introduction
Reporting and Analytics
Purchasing and Inventory
Simplified Billing With DANSLENUAGE.QUEBEC
By ordering your Dynamics 365 licenses with DANSLENUAGE.QUEBEC, you will benefit from the support of a specialized team and simplified billing. If you are already doing business with us, all the costs of your services will appear on the same invoice. You will be able to easily pay all of your services in a single monthly payment!
Nos solutions
Microsoft dans le nuage
Complementary solutions
Given that the majority of customer interactions happen over phone, integrating your business communications with Dynamics 365 helps drive up efficiency.
8x8 Work for Microsoft Dynamics 365 seamlessly integrates your communications into your CRM to give your sales, marketing and support teams an extra edge.
The native integration between 8x8 and Microsoft Dynamics 365 gives you the combined experience of communications and a system of records at no additional cost.
Features:
- A single click to call from Dynamics 365 records
- Automatic logging of your calls in the timeline of your accounts, contacts and leads
- Easy management of every call, no matter the source
- Instant identification of callers from their Dynamics 365 records
- Integrated search with advanced filtering criteria
- Configurable and customizable experience for your agents
Touchdown Marketing Suite
The Efficient Solution for Successful Marketing
Touchdown is a marketing solution integrated with Dynamics 365 and Power Apps designed specifically for SMBs! Its marketing automation tools are among the most affordable on the market and are fully integrated with the existing database within your Dynamics 365 environment. Touchdown allows you to manage your SMS and email campaigns in a single place and to generate powerful data for your current and future campaigns.
Microsoft Dynamics 365 Data Backup and Restore
Sauvegardez l’intégralité de vos données Dynamics 365. Quoiqu’il arrive.
Back up all of your Dynamics 365 data. Whatever happens.
Ensure continuous protection of critical Dynamics data. Online backups run automatically, minimizing recovery point objectives (RPOs) for our item-level recovery. Store data wherever you want and restore it at any time, securely. Also available for Salesforce.
In addition to the basic solution provided by Microsoft, you will have a complete solution for backing up your data.
In a company contracts are a key element, they are everywhere; with your employees, partners, suppliers and customers.
With the events (COVID19) of the last few months, the way you managed their treatments has changed and physical contact must be minimized. Even before that it was a headache for many companies, now it is even more so.
How do you MANAGE YOUR CONTRACTS?
- Preparation
- Sending to your signatories
- Simultaneous management of several contracts
- Approvals
- Tracking throughout the process
- Follow-ups after the signing
- Document tracing
DocuSign handles all this in a simple and ultra-efficient way!
DOCUSIGN
#1 in Cloud Digital Document Signing
No more paper to manage!
DocuSign also offers a complete cloud platform and integrates with the tools you already use in your business to simplify their use: Office 365, Dynamics 365, Salesforce and G-Suite, and they also offer APIs for custom applications.
Customer testimonials
Find out how Dynamics 365 has enabled some large companies to improve the efficiency and usability of their customer relationships. These testimonials could convince you to adopt our solutions!
Dynamics 365 Connects Building Data With Service Technicians
Air Conditioner Breaks and Fixes With Dynamics 365 Field Service
The Seattle-based contractor not only designs and builds energy-efficient buildings, but it also ensures that they stay that way through post-build optimization services with Dynamics 365 Connected IoT Field Services.
The need to monitor performance indicators on their repair operations allowed them a big return on investment.
Challenges of Rapidly Expanding Businesses
Lynk & Co is “changing mobility forever” with a customer-focused business driven by Dynamics 365
See how Cloud SaaS is enabling leaders and entrepreneurs from fast-growing companies.
CSU San Marcos prioritizes the student lifecycle journey with Dynamics 365 Customer Insights
NOTEWORTHY videos
Microsoft Dynamics 365: Customer Experience
Microsoft Dynamics 365: Customer Experience
Enhance frontline worker experience anytime, anywhere with Microsoft HoloLens 2 & Mixed Reality Apps
Boost seller calls with Conversation Intelligence using Microsoft Teams & Dynamics 365 Sales
Dynamics 365 & Power BI
Dynamics 365 & IA
Dynamics 365 increases productivity through integration with Power BI. Accelerate decision-making with dynamic dashboards.
Transform your customer relationship with Dynamics 365 and artificial intelligence.
Dynamics 365, a Platform for the Future
Microsoft Dynamics 365 Remote Assist
Dynamics 365 is a powerful, modern business app platform in the cloud. It’s development tools increase productivity for app builders by letting them focus on business ideas, while Microsoft does the rest.
Reinvented support for users with Field Service, Remote Assist, and Microsoft HoloLens.
Track Customer Assets Better and More Efficiently
Microsoft Dynamics 365 Layout
Keep better track of your customers’ equipment and assets with field service capabilities for Microsoft Dynamics 365. See the assets a particular customer has, or a snapshot of all assets sold and serviced by your organization. Let field service reps associate customer assets to work orders to enable automatic tracking of the assets they use or sell in the field. Give the back office an accurate view of customer service history and returns. With Field Service, you can reassure your customers their valuable assets are always in good hands.
Bring physical designs from concept to completion with confidence. Import 3D models to experience room layouts as holograms in the physical world or in virtual reality. Share your vision with stakeholders and easily edit layouts in real-world scale, so you can make better decisions before you build.