Cloud telephony, or VoIP (Voice over Internet Protocol), is a technology that allows voice calls to be made over the Internet, without the need for traditional phone lines. It offers many benefits to businesses, such as cost reduction, flexibility, mobility, reliability, and security. But how do you choose the best cloud telephony solution among all those on the market?
At DANSLENUAGE. QUEBEC, we have decided to partner with 8x8, the only product that has been in the Gartner magic dial in telephony and contact center for more than 10 years. 8x8 is the only one to have both: 12 UCaaS (Unified Communications as a Service) and 9 CCaaS (Contact Center as a Service), with 275 patents to its credit. It is also the only Gartner leader to be Microsoft Teams certified whether for business telephony or contact center. 8x8 offers a solid complement of voice to Teams thanks to its direct routing.
But why did we choose 8x8 over another solution? What are the criteria that guided our choice? Here are the main elements we took into account:
- Integration with MS Teams: We wanted a solution that could easily connect with the most popular collaboration platform on the market, which brings messaging, calling, meetings, and file sharing together in one place. 8x8 integrates seamlessly with Teams, adding advanced telephony features, such as call forwarding, voicemail, call forwarding, three-way calling, and more.
- Integration with Dynamics 365: We wanted a solution that could synchronize with the CRM and customer service application we offer to our customers. 8x8 integrates with Dynamics 365, allowing you to manage incoming and outgoing calls directly from the CRM interface, record interactions, view call history, create tickets, schedule reminders, and more.
- The variety of the offer: we wanted a solution that could adapt to the needs of each user and not the same plan for everyone. 8x8 offers several pricing plans, which range from simple to comprehensive, depending on the features you want. You can choose the plan that best suits your profile, whether you are a nomadic worker, a call center agent, a manager, etc.
- The contact center offer: we wanted a solution that could offer an optimal customer experience, integrating telephony with other communication channels, such as chat, email, social networks, etc. 8x8 offers an on-demand contact center solution, which helps manage all aspects of the customer relationship, such as intelligent call routing, automatic contact distribution, customer satisfaction tracking, reporting and analytics, and more.
- Data center presence in Canada: We wanted a solution that could ensure the security and compliance of our customers' data, while complying with Canadian privacy laws. 8x8 has data centers in Canada, which provide high availability, low latency, and optimal data protection.
- The support team: we wanted a solution that could offer us quality support, both for us and for our customers. 8x8 has a dedicated support team, which helps us with technical issues, configure options, train users, and more. In addition, support can be offered by DANSLENUAGE. QUEBEC as a first contact, which strengthens proximity and trust with our customers.
- Monthly invoicing: we wanted a solution that could offer financial flexibility to our customers, allowing them to pay only for what they use. 8x8 offers monthly billing, which can be managed directly by DANSLENUAGE. QUEBEC, which simplifies administrative and accounting procedures.
- The solidity and recognition of the solution: we wanted a solution that could ensure impeccable performance and quality, based on expertise and a recognized reputation. 8x8 is a robust and trusted solution trusted by more than 1 million users worldwide, and has received numerous awards and accolades, including the Leader in the Gartner Magic Quadrant for Unified Communications and Contact Centers, and the Microsoft Communications Partner of the Year.
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